The SMB agility playbook: Set yourself up for long-term success

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What does it mean to be agile? For organizations and the teams that make them up, it's the ability to respond quickly, stay flexible, and make appropriate changes. Agility in practice is good for more than keeping a company lean and productive. It translates into better customer experiences, too. Explore the steps it takes to get there with this free ebook from the experts at Zendesk.
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you should read this ebook if...

  • You work at a midstage startup or small- to medium-sized business
  • You're trying to develop customer experience agility
  • You're seeking ways to improve your CX in order to empower voice of the customer and support business goals
  • You'd just like a different understanding of what an agile team or business is, and how they can operate

about this ebook

What does it mean to be agile? For organizations and the teams that make them up, it's the ability to respond quickly, stay flexible, and make appropriate changes. Agility in practice is good for more than keeping a company lean and productive. It translates into better customer experiences, too. Explore the steps it takes to get there with this free ebook from the experts at Zendesk.
The SMB agility p...ZendeskHelpdesk & DocumentationThe SMB agility playbook: Set yourself up for long-term successUsers and customers have problems, and most of the time, they need your help solving them. When the tickets are pouring in and the customer team is feeling the heat, the importance of running a tight ship becomes more apparent than ever. Get your helpdesk, ticket management, and support documentation up to snuff with these resources.CustomerHey CS pros, lean on us. We've got the free resources every customer support professional needs. Learn from the best customer experience ebooks to reduce churn and improve retention. Find support team-tested best practices for amplifying the voice of the customer within your org. And get buy-in for the customer service tools your team and your customers need to thrive.The SMB agility p...ZendeskHelpdesk & DocumentationThe SMB agility playbook: Set yourself up for long-term successUsers and customers have problems, and most of the time, they need your help solving them. When the tickets are pouring in and the customer team is feeling the heat, the importance of running a tight ship becomes more apparent than ever. Get your helpdesk, ticket management, and support documentation up to snuff with these resources.CustomerHey CS pros, lean on us. We've got the free resources every customer support professional needs. Learn from the best customer experience ebooks to reduce churn and improve retention. Find support team-tested best practices for amplifying the voice of the customer within your org. And get buy-in for the customer service tools your team and your customers need to thrive.

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Should we explicitly write CX goals into every team’s objectives?
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The SMB agility playbook: Set yourself up for long-term success
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Mekkie Bansil
3.4
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Value

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Readability

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Actionability

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What we loved:

This free ebook is short, but what it lacks in length it makes up for in value. Concrete advice is coupled with industry statistics, so if nothing else you at least know how to be more agile.

What we didn't love:

The advice is this free resource is hard to action on in isolation. It’s a good starting point to creating a more agile business, but you’re going to need to supplement with other resources. Also, the continuous push toward using technology to fix every problem feels a little too much like a sales pitch.


54 pages
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Table of contents
ISBN
979-9261052088

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