How can support teams navigate difficult conversations with other teams when a situation already feels fraught, and what’s the best way to support them here as a manager?
The key takeaways scattered throughout meant we got more insights for less reading
The sample size of 50 Customer Support professionals
At first glance, we loved everything about this free ebook on the customer support experience. It has well-organized information, key takeaways in each section, and illustrations that we just can’t help but love.
Unfortunately, a closer look at the data model revealed the entire survey report is based on a survey of a mere 50 Customer Support professionals. Not to say that the sample size renders the insights completely invalid, but it certainly makes us turn a skeptical eye at the charts and graphs.
We would have loved to see this same customer support ebook with less reliance on data and figures and more on anecdotes and case studies.