How do you develop your customer health score? What other scoring models do you use?
We love that they do an early breakdown of customer success vs account management (which feels like it could be oriented around success of the customer) as well as customer support vs customer success. It also balances customer and product very well, considering SaaS is an industry where the two are so tied together. Overall, an excellent intro to customer success essentials.
From a purely aesthetic standpoint, this ebook gets a little crunchy around the edges. We spotted some slightly blurry or degraded visual elements, including some pixelated text that made parts hard to read. Strikedeck had the sense to avoid it at the beginning of the book, but it isn’t great presentation for the second half.