How can I convince stakeholders when I'm advocating for better-structured customer support within my organization?
The summary of key takeaways at the end of each section
If you need to build hierarchical structure and roles into your customer service, this is the support ebook for you. It breaks the customer service structure down into 3 tiers (plus tier 0) which adds some convenient flexibility. An opportunity to look around and cherry pick what you need. Even though the tiers build off each other, the different sections of the ebook can stand alone. A good pick for large, sprawling support team operations