Are there any good ways to combine (or benefits to combining) different rating scales — or to mix and match which groups perform the actual reviews?
We feel like, what isn’t there to like about this ebook? It’s got great style, near impeccable structure, and it’s entirely actionable. This is 100% a play-by-play ebook which promises that you’ll feel ready to strike up on your own review process by the end. And even though it neatly walks us through everything, the pacing never drags and the copy isn’t bogged down with extraneous details.
This guide could benefit from some quotes from actual CS teams who’ve implemented this review process. With the right balance (ie, not TOO many quotes stuffed in) it could give us a better look into challenges faced and actual sentiment around these audits.