Cross-Selling and Upselling in the Contact Center Industry

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Discover what really makes customer service reps tick when it comes to cross-selling and upselling. One perennial challenge is getting CSRs to commit to these semi-sales at all. What works best to motivate them? Is it money? Recognition? (It’s money.) And how should you frame it from a business perspective? (Answer: in terms of the customer, of course! Cross-selling and upselling drive additional revenue, but you can very much use these tactics to both educate and improve customer satisfaction.) Find more key takeaways from contact centers with this free data report.

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you should read this ebook if...

  • You’re seeking authentic data from customer service reps working in contact centers, specifically on the topic of their cross-selling and upselling activities
  • You want to improve the cross- and upselling your CSRs are doing, and need to understand the most effective ways to do so
  • You’re in charge of a contact center team (or CSRs generally) and want to see how your agents are measuring up in terms of cross-selling and upselling

about this ebook

Discover what really makes customer service reps tick when it comes to cross-selling and upselling. One perennial challenge is getting CSRs to commit to these semi-sales at all. What works best to motivate them? Is it money? Recognition? (It’s money.) And how should you frame it from a business perspective? (Answer: in terms of the customer, of course! Cross-selling and upselling drive additional revenue, but you can very much use these tactics to both educate and improve customer satisfaction.) Find more key takeaways from contact centers with this free data report.

Cross-Selling and...PlayvoxUpsellingCross-Selling and Upselling in the Contact Center IndustryThe art of the upsell. Or the cross-sell, depending on your product and services. Either is a careful craft that takes practice and certainly a few failures, and then a few more failures, before your approach is well-honed enough to convince customers. But get a little leg up in your journey with these free sales resources.SalesGet into your Always Be Closing groove with these free resources for salespeople, from the humble cold email template to step-by-step sales team playbooks. Learn how to open a successful call with prospects. Stick the landing on B2B SaaS sales. We've got the best sales training resources for you and we're all stocked up on sales strategy guides.Cross-Selling and...PlayvoxUpsellingCross-Selling and Upselling in the Contact Center IndustryThe art of the upsell. Or the cross-sell, depending on your product and services. Either is a careful craft that takes practice and certainly a few failures, and then a few more failures, before your approach is well-honed enough to convince customers. But get a little leg up in your journey with these free sales resources.SalesGet into your Always Be Closing groove with these free resources for salespeople, from the humble cold email template to step-by-step sales team playbooks. Learn how to open a successful call with prospects. Stick the landing on B2B SaaS sales. We've got the best sales training resources for you and we're all stocked up on sales strategy guides.

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Cross-Selling and Upselling in the Contact Center Industry
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Cross-Selling and Upselling in the Contact Center Industry
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Alissa Pagano
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What we loved:

We always like a good data survey, and this is certainly an interesting subject to look at. The questions asked felt specific and valuable. And we really appreciated that each individual question included the sample size and let us know if it was a multi-choice answer or not. Another nice touch? The quotes included in every data summary section.

What we didn't love:

Overall, the sample size here is pretty low. There were enough respondents to draw some conclusions, but not enough for this survey to be a statistical powerhouse or anything. We also would have loved to see the best practices (included in a roundup at the end) interspersed throughout the ebook in the appropriate sections.


23 pages
94 people surveyed
Table of Contents
ISBN
978-8243973527

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