How should we approach training our customer service reps for successful cross-selling and upselling?
We always like a good data survey, and this is certainly an interesting subject to look at. The questions asked felt specific and valuable. And we really appreciated that each individual question included the sample size and let us know if it was a multi-choice answer or not. Another nice touch? The quotes included in every data summary section.
Overall, the sample size here is pretty low. There were enough respondents to draw some conclusions, but not enough for this survey to be a statistical powerhouse or anything. We also would have loved to see the best practices (included in a roundup at the end) interspersed throughout the ebook in the appropriate sections.