How can I apply these learnings to my day-to-day to boost my metrics?
All the data. A little ironic considering a large part of the customer experience ebook is about the overabundance of data, but still something we can appreciate.
The repetition of the phrase “moments that matter”. After reading the entire ebook, we’re still not completely sure what it means, but theoretically it’s important?
This free ebook has the best of intentions. It cites its sources, works hard to build its case, and presents the information with just the right amount of flash. Unfortunately, it spends so much time throwing out references and buzzwords that we’re not really sure what the book is about. Is the value prop just data is good, but too much data is bad, but AI/machine learning can make sense of too much data? It’s really pretty hard to tell in this bowl of #buzzwordsalad 🥗