10 Support Leaders Weigh In On How To Be Heard

Picture this: You’re a Customer Support leader trying to make the voice of the customer heard in your organization. What do you do to create a customer-centric company culture? The 10 pros interviewed in this book recommend a few things like: make sure your team feels recognized by the rest of the company, create support specific metrics that tie customer sentiment directly to business pain, and leverage diplomacy to rally the entire organization behind your cause. It might be easy to overlook from the outside, but customer support is a team that every other depends on to create a successful business.